do not buy read my email to the samsung CEO before buying. … see more do not buy read my email to the samsung CEO before buying. Hi, This is Rahul Godara, owner of a Samsung Galaxy M30. My phone was showing an issue with moisture in USB port which seemed to be just a software glitch and after waiting for a whole day the phone was not charging with the standard samsung charger but the same charger is working with other Xiaomi Remi Note 7. I called the Samsung customer care. They gave me resolution of either updating the device or take it to the Samsung service centre nearby, which unfortunately was TVS electronics in Dwarka ,Ramphal chowk ,sector-7, New Delhi. As I was not able to take the device with me to the centre my mom went there with the device. It was until now that we did not have an issue with a small scratch on the screen (just below the front camera on the bezel but not on the screen or camera) which was promoted in status by the customer care staff to a “crack” in screen. Any way the device did not have any issues with the screen it was just supposed to be charged and may be updated as suggested by the customer care person. The device was bought on 22nd May 2019 i.e. approximately 1 month before this incident. So, we hoped that we would not have to pay anything as we where there for a software issue. The customer care representative came in with the report that it is a crack in the screen and they cannot fix the screen until they get screen fixed for Rs. 6000 /- then only they will fix any other issues which were covered in the warranty. Once again I had no issues with the screen. They were adamant about the scratch being the crack on the screen and asked to either pay and get the phone fixed or they cannot help us. I called the consumer court help line and registered a complaint ( Docket no. 1413754). I received a call from samsung and have been receiving calls for almost one week. I have sent clear pictures of the scratch and have been very patient with he process being followed. But my patience have been wearing thin as the Samsung executive only calls if there is an update done by me to the consumer helping complaint and asking me to wait and never provides a resolution. Is this the type of service samsung is imparting to its customers these days? I was a user of samsung phone ( galaxy note one ) and was very happy with it. The service and everything but had to leave because of similar issues in the past and now we are here again facing similar issues and with a realisation of making the same mistake again hoping samsung doing something better. I had already submitted details of the device to the samsung executive by the Dilasini Chaudhary in emails with subjects “Reagrding Samsung Device_3730657670” and “Sending more pictures of the scratch”. The details of the device have been updated on the consumer complaint docket no. 1413754. SM-M305F/DS IMEI:xxxxxx/10/xxxxxx/4 IMEI:xxxxxx/10/xxxxxx/2 S/N: xxxxxxxxxx Warm regards, Rahul Godara see less

do not buy read my email to the samsung CEO before buying. … see more do not buy read my email to the samsung CEO before buying. Hi, This is Rahul Godara, owner of a Samsung Galaxy M30. My phone was showing an issue with moisture in USB port which seemed to be just a software glitch and after waiting for a whole day the phone was not charging with the standard samsung charger but the same charger is working with other Xiaomi Remi Note 7. I called the Samsung customer care. They gave me resolution of either updating the device or take it to the Samsung service centre nearby, which unfortunately was TVS electronics in Dwarka ,Ramphal chowk ,sector-7, New Delhi. As I was not able to take the device with me to the centre my mom went there with the device. It was until now that we did not have an issue with a small scratch on the screen (just below the front camera on the bezel but not on the screen or camera) which was promoted in status by the customer care staff to a “crack” in screen. Any way the device did not have any issues with the screen it was just supposed to be charged and may be updated as suggested by the customer care person. The device was bought on 22nd May 2019 i.e. approximately 1 month before this incident. So, we hoped that we would not have to pay anything as we where there for a software issue. The customer care representative came in with the report that it is a crack in the screen and they cannot fix the screen until they get screen fixed for Rs. 6000 /- then only they will fix any other issues which were covered in the warranty. Once again I had no issues with the screen. They were adamant about the scratch being the crack on the screen and asked to either pay and get the phone fixed or they cannot help us. I called the consumer court help line and registered a complaint ( Docket no. 1413754). I received a call from samsung and have been receiving calls for almost one week. I have sent clear pictures of the scratch and have been very patient with he process being followed. But my patience have been wearing thin as the Samsung executive only calls if there is an update done by me to the consumer helping complaint and asking me to wait and never provides a resolution. Is this the type of service samsung is imparting to its customers these days? I was a user of samsung phone ( galaxy note one ) and was very happy with it. The service and everything but had to leave because of similar issues in the past and now we are here again facing similar issues and with a realisation of making the same mistake again hoping samsung doing something better. I had already submitted details of the device to the samsung executive by the Dilasini Chaudhary in emails with subjects “Reagrding Samsung Device_3730657670” and “Sending more pictures of the scratch”. The details of the device have been updated on the consumer complaint docket no. 1413754. SM-M305F/DS IMEI:xxxxxx/10/xxxxxx/4 IMEI:xxxxxx/10/xxxxxx/2 S/N: xxxxxxxxxx Warm regards, Rahul Godara see less

Not sure.

Hi Mahendra, Since the product is meant for sale in India only this product should be activated with a SIM card issued from a mobile operator within India. To use SIM cards from other regions cumulative call(s) over five minutes must first be made with the SIM card from Indian operators. Regards, … see more Hi Mahendra, Since the product is meant for sale in India only this product should be activated with a SIM card issued from a mobile operator within India. To use SIM cards from other regions cumulative call(s) over five minutes must first be made with the SIM card from Indian operators. Regards, Samsung India see less

Not sure.

Hi Mahendra, Since the product is meant for sale in India only this product should be activated with a SIM card issued from a mobile operator within India. To use SIM cards from other regions cumulative call(s) over five minutes must first be made with the SIM card from Indian operators. Regards, … see more Hi Mahendra, Since the product is meant for sale in India only this product should be activated with a SIM card issued from a mobile operator within India. To use SIM cards from other regions cumulative call(s) over five minutes must first be made with the SIM card from Indian operators. Regards, Samsung India see less

Ues

Ues

It is a strengthened glass but not Gorilla Glass. Screen Protectors can be purchased on Amazon.

It is a strengthened glass but not Gorilla Glass. Screen Protectors can be purchased on Amazon.