I am asked to pay Rs5000 at samsung service centre due to the issue in display even the phone is in warranty. Why?Why will I pay for a brand new phone of 17000 to repair it at 5000. Nos sense at all . And most surprising no reply form Amazon and Samsung

Dont purchase phone from amazon.Worst experience.I got used phone even it was amazon fulfilled.No response from seller nor amazon.I noticed after month when started facing issue. Then i checked and found its used product.Worst product from samsung.Issues:1. Fraud seller2. Used or refurbished phone.3. No response from amazon nor seller.4. Finger print is not working.5. Lagging while normal use.6. Will get a lot of scratch.

I saved money for 5 months and bought this phone about 25 days ago. First thing is you cant replace it after these days and now it is getting restarted in-between i am working on it. Not just that , it does not turn on but only the samsung logo shows for 1-2 hours. Now you cant do anything. I went to service center . They kept this phone for 3 days and did nothing . They said to me to pick up my phone after all the data has been deleted and phones has been reset . And the very next day , here I am with this same problem . I am regretting a lot with samsung . And cant just go to service center daily. Its 50 km far from my residence.

Do not buy this phone.Its display quality is very bad. My one month old Galaxy M31 phone developed crack in display. It does not have any physical damage from outside. Now Samsung service center is taking Rs. 5000 to repair it. Just one month back I have purchased it and it is under warranty, but they are charging money to repair it.Today I called Samsung Service Center, but nobody is picking up phone. More than 10 days have passed, they have taken my phone but no status update from them.Just now (21 Sept 2020) I received a call from Samsung, they informed me that spare parts is not available for this M31 model, so they will refund (coupon) me the purchase price by deducting Rs.5200 for the defective display.My question to Amazon and Samsung is that how you can tell that replacement spare is not available for this newly lunched phone? Just 2 months back this phone was launched.So, requesting Amazon and Samsung to refund full purchase price of the phone and also compensesation. No coupon will be accepted, transfer in my bank account.When you are selling any products, you are bound to provide spare part support upto its end-of-life/support date. Did you mean EOL/EOS reached in just 2 months?

Hello all,Here I am writing the review of the product after using 20 days, this mobile given the most worst experience.After using 20 days the display is not working, It has stopped working while I am using the mobile.And the Call quality also worst.Unable to connect the calls, every time we have to restart to call some one.Samsung service is also a given worst experience.No one will respond for your issue.No authorized centers will pickup the call and respond to your Query.My suggestions for the new buyers is dont go with this product.Thank you.