2.4

I am asked to pay Rs5000 at samsung service centre due to the issue in display even the phone is in warranty. Why?Why will I pay for a brand new phone of 17000 to repair it at 5000. Nos sense at all . And most surprising no reply form Amazon and Samsung

Dont purchase phone from amazon.Worst experience.I got used phone even it was amazon fulfilled.No response from seller nor amazon.I noticed after month when started facing issue. Then i checked and found its used product.Worst product from samsung.Issues:1. Fraud seller2. Used or refurbished phone.3. No response from amazon nor seller.4. Finger print is not working.5. Lagging while normal use.6. Will get a lot of scratch.

I saved money for 5 months and bought this phone about 25 days ago. First thing is you cant replace it after these days and now it is getting restarted in-between i am working on it. Not just that , it does not turn on but only the samsung logo shows for 1-2 hours. Now you cant do anything. I went to service center . They kept this phone for 3 days and did nothing . They said to me to pick up my phone after all the data has been deleted and phones has been reset . And the very next day , here I am with this same problem . I am regretting a lot with samsung . And cant just go to service center daily. Its 50 km far from my residence.

Do not buy this phone.Its display quality is very bad. My one month old Galaxy M31 phone developed crack in display. It does not have any physical damage from outside. Now Samsung service center is taking Rs. 5000 to repair it. Just one month back I have purchased it and it is under warranty, but they are charging money to repair it.Today I called Samsung Service Center, but nobody is picking up phone. More than 10 days have passed, they have taken my phone but no status update from them.Just now (21 Sept 2020) I received a call from Samsung, they informed me that spare parts is not available for this M31 model, so they will refund (coupon) me the purchase price by deducting Rs.5200 for the defective display.My question to Amazon and Samsung is that how you can tell that replacement spare is not available for this newly lunched phone? Just 2 months back this phone was launched.So, requesting Amazon and Samsung to refund full purchase price of the phone and also compensesation. No coupon will be accepted, transfer in my bank account.When you are selling any products, you are bound to provide spare part support upto its end-of-life/support date. Did you mean EOL/EOS reached in just 2 months?

Hello all,Here I am writing the review of the product after using 20 days, this mobile given the most worst experience.After using 20 days the display is not working, It has stopped working while I am using the mobile.And the Call quality also worst.Unable to connect the calls, every time we have to restart to call some one.Samsung service is also a given worst experience.No one will respond for your issue.No authorized centers will pickup the call and respond to your Query.My suggestions for the new buyers is dont go with this product.Thank you.

So this is my edit review after using not more than 3months.. It has discolouration issue.. No any external force applied neither contact of water.. It happend when my phones battery death and I plugged in with charger after then I putted off and I saw discolouration sudden..It started right bottom to top with pink and purple shade nd quickly spread overall display..And when I visited service center they directly denied to repair as told that its not under in warranty.... Nd Ill have to bear that cost with Rs of 5000 to 6000 for change the display.. When I already spent 17000 Rs. to purchased new phone..DISGUSTING....And I believe that everyone keep their phone safely when atleast phone is new and expensive..I feel just regret about my decision and mistake I made to purchased this worst compny phone..But I surprised how Samsung play the scam game with their valuable customersNow I believe that Samsung is just fraud and fake and its scam nd make fool to their customers in name of the warranty.I recommend to all Amazon buddies pls pls pls ? dont go with Samsung Phone if you dont wanna waste your hard earn and valuable money....

First of all, my first review was deleted by amazon, saying its manipulating the context and feature of product..This is a review section so i can give my honest review but amazon is deleting it thats dumb.. If u dont need reviews than block it for all. Why would u only keep only positive reviews and delete any negative points????Here is the thing- battry is not uoto mark.. It drains quickly.. And it takes more than 2.5 hrs say 3 hrs as per my personal experience.Camera is good.Battery is a nightmare if u want to keep it charging after every 2 hrs than go ahead .and last time i gave 2 stars.. But u deleted the comment so this time take the 1 star for the product.. Coz its really a peice of shirt. You know twhat i mean ????

As consider price point galaxy m31 is very high in price because of the performance, camera quality, processor and design wise its very dull and boring in real life and also heatup very quickly when Playing games. And one more thing in galaxy m31 also have ads like redmi, realme, oppo and vivo. Samsung simply cheat you and looting you.I must said please dont waste your money on waste galaxy m31 because at this price you have very better option available in market. Samsung also leak and stole our data as like other companies so their is no difference between Chinese company and Samsung. If you not agree with me than just read carefully user agreement, terms and user policy of Samsung.

1) From 0 to 100\% taking more than 2 hours.2) Battery consuption is high due to default SAMSUNG apps which cannot be deleted and also reducing performance.3) Not possible to Delete NETFLIX4) Even if you download any app from Samsung store you have to upgrade it through Google Play Store, better to directly download latest updated version from Google Play Store directly5) Available RAM for use is only 3.2 GB due to too many unnecessary SAMSUNG APPS are not allowed to uninstall.It was my first and last mobile of NON STOCK ANDROID mobile, earlier used 5 stock android mobiles out of 6 gb RAM it provided 4.8 GB availablity and all non required apps can be deleted so purchasiñg "Stock android" mobile is only good option if want to purchase Android mobileDear Samsung - It was not your fault, I wasnt aware that purchasing NON Stock android will have additional mandatory apps of your company, Can you push OTA update for my device and make it stock android?

Dear Amazon Team,I have been delivered faulty product from UP. It is just 15 days from buying the product and it was showing hang issue. and now this phone is dead and restart itself. No customer care is replying. Very poor service. Need replacement of the phone immediately.